The Anchor of Life · Policies

Refund & Cancellation Policy

Last updated: 2 November 2026

This policy explains how cancellations and refunds work for consultations booked with The Anchor of Life. Please read it before you pay.

1.Before you pay — cancel freely

Booking a token is free. While your booking is In queue or Payment due, you can cancel it at any time from your dashboard (or by contacting us). Nothing has been charged, so nothing needs to be refunded.

2.After you pay — fees are final

Once paid, a consultation fee is non-refundable, except in the cases listed in section 3. Your paid place in the queue is reserved for you, and preparation of your reading begins.

3.When you will receive a full refund

Duplicate payment — you were charged more than once for the same booking.
Failed or incomplete payment — money left your account but the payment did not complete or was not credited to your booking.
We cannot deliver — we cancel your consultation, or are unable to hold it within 30 days of your payment for reasons on our side.
Charged the wrong amount — the difference is refunded.

4.Rescheduling

If you cannot attend when your turn comes, tell us before the consultation and we will move it once at no cost. If we cannot reach you after two attempts on the number you provided, the consultation may be marked as attended and the fee is not refunded.

5.Not refundable

A consultation that has already taken place.
Readings prepared from incorrect birth details (especially an unconfirmed birth time) provided by you.
Disagreement with the guidance given — astrological guidance does not promise specific results.

6.How to request a refund

Write to appointment@brajeshgautam.com or WhatsApp +91 97171 94880 with your token number and the payment reference within 30 days of the payment. We reply within 2 working days.

7.How refunds are paid

Approved refunds go back to the original payment method through Razorpay. They are initiated within 3 working days of approval and usually reach your account within 5–7 working days, depending on your bank. International (C$) payments are refunded in the original currency; the amount you receive can vary with your bank's exchange rate and fees.